Privacy Policy
Background: Crystal Singing Bowls UK understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Crystal Singing Bowls UK is a limited company registered in England under company number 7844343.
Registered Address: Demar House, 14 Church Road, East Wittering, Chichester, West Sussex, England, PO20 8PS
VAT Number: 163875477
Data Protection Officer: Genevra Jolie
Email: info@crystal-singing-bowls.co.uk
Telephone: +44 (0)1444 702043
2. What Does This Notice Cover?
This Privacy Policy explains how we use your personal data: how it is collected, held, and processed. It also outlines your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR") as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.’
This includes, but is not limited to:
Name
Address
Email address
Telephone number
Payment information
4. Your Rights
Under the GDPR, you have the following rights:
The right to be informed about our collection and use of your personal data.
The right to access the personal data we hold about you.
The right to have inaccurate personal data rectified.
The right to be forgotten (to request that we delete your data).
The right to restrict or object to our processing of your data.
The right to data portability.
Rights related to automated decision-making and profiling (we do not use your data in this way).
For further information on your rights, visit the Information Commissioner's Office.
5. How Do We Use Your Personal Data?
We will only use your personal data when legally permitted. Common uses include:
Providing and managing your account.
Supplying products and services to you.
Personalising our services for you.
Communicating with you (including responding to inquiries and sending order updates).
Sending marketing communications, but only if you have opted in (you can opt-out at any time).
Sharing your name and address with our courier service to fulfill your order.
6. How Long Do We Keep Your Data?
We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, we retain personal data for 7 years to comply with tax laws and business regulations.
7. How and Where Do We Store Your Data?
We store your data in the UK and only use GDPR-compliant platforms, including:
Xero (for accounting and invoicing)
Mailchimp (for marketing communications)
Secure payment gateways for processing transactions
All payment data is processed securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
8. Do We Share Your Data?
We do not sell, trade, or rent your personal data. However, we may share your data:
With delivery couriers to fulfill orders.
If required by law, regulatory authorities, or legal proceedings.
9. How Can You Access Your Data?
You have the right to request a copy of the personal data we hold about you (a "subject access request"). Requests should be made in writing to info@crystal-singing-bowls.co.uk.
We will respond within 28 days and provide your data free of charge unless your request is excessive or repetitive, in which case we may charge a fee.
10. Contacting Us
To contact us regarding data protection, including making a subject access request, please use the following details:
Email: info@crystal-singing-bowls.co.uk
Telephone: +44 (0)1444 702043
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. Any updates will be published on our website.
Last updated: March 2025