Delivery & Shipping
All Alchemy Crystal Singing Bowls in stock are delivered free of charge within the UK usually within 48 hours (Monday - Friday). A signature will be required upon delivery and you will be informed of the delivery date upon completion of order. Deliveries take place between 9am - 7pm. If you would like a timed delivery we can quote you for this service.
If your order is bespoke and we do not have what you require in stock you may be charged extra for delivery and the timescale will vary. Please get in touch for more information and a quote.
We ship all over the world. Cost of shipping for international orders is calculated based upon the weight and destination of your order. Please get in touch for a quote.
To ensure that the Crystal Singing Bowl you choose is right for you, we offer a free advisory and prescription service, audio and visual recordings, appointments with Genevra to play the bowls before you commit to purchasing. Therefore we are unable to offer a returns policy if you change your mind unless by prior arrangement with Genevra before purchase. This does not affect your statutory rights if the bowl damaged or broken upon arrival.
FAULTY OR INCORRECTLY SUPPLIED ITEMS
If an item is received in a damaged condition, or if the item you have received is not the one you ordered, please contact us immediately using our online Contact Form. At Crystal Singing Bowls UK expense, we will organise a courier to collect the faulty/incorrect bowl(s) and dispatch a replacement as soon as possible. Please be advised that you will need to check the packaging as soon as you take delivery of the item and do not sign for the item if the packaging is damaged. Please open the box whilst the courier is present and only sign for the item if your order is complete and intact.